LowKey Labs LLC (“LowKey Labs,” “we,” “us,” or “our”) provides websites, software products, learning tools, developer tools, and related digital services. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our products.
Information we collect
Depending on the product or service, we may collect:
- Account information such as name, email address, login provider, and product access status.
- Billing-related information processed by our payment provider. We do not store full card numbers on our servers.
- Product usage data such as tutorials completed, settings, saved preferences, diagnostics, and support requests.
- Device and technical information such as browser, operating system, IP address, logs, and security events.
- Communications you send to us by email, forms, or support channels.
How we use information
- To provide, maintain, secure, and improve our products.
- To manage accounts, subscriptions, access, billing, and customer support.
- To send service messages, receipts, product updates, and requested communications.
- To prevent fraud, abuse, security incidents, and unauthorized access.
- To comply with legal, tax, accounting, and operational obligations.
Payments
Payments may be processed by Stripe or another payment provider. Payment providers collect and process payment information under their own privacy and security policies. LowKey Labs receives limited information needed to confirm payment, manage subscriptions, provide receipts, and grant product access.
Cookies and local storage
Our websites and products may use cookies, local storage, or similar technologies for authentication, preferences, analytics, security, and product functionality. You can control cookies through your browser, but some features may not work correctly if cookies are disabled.
Sharing information
We do not sell personal information. We may share information with service providers who help us operate our products, including hosting, email, analytics, payment processing, security, and customer support providers. We may also disclose information when required by law or to protect rights, safety, and security.
Data retention
We keep information for as long as needed to provide the service, maintain records, resolve disputes, enforce agreements, and comply with legal obligations. We may retain limited logs or billing records even after account closure when required for security, tax, or compliance reasons.
Children
Our general company website is not directed to children under 13. Some educational products may be used in learning contexts; additional product-specific terms or consent requirements may apply where required by law.
Your choices
You can contact us to request access, correction, deletion, or export of your personal information, subject to legal and operational limits.
Contact
For privacy questions, contact support@lowkeylabs.dev.