LowKey Labs LLC sells digital software access, subscriptions, licenses, and related digital products. This policy explains how digital delivery, cancellations, and refund requests work.
Digital delivery
Products are delivered electronically. Access is typically made available through an account, hosted app, license, entitlement, or product unlock after payment confirmation. No physical products are shipped.
Subscriptions
Subscription prices and billing intervals are shown before checkout. Unless otherwise stated, subscriptions renew automatically until canceled. You may cancel through the product billing portal when available or by contacting support at support@lowkeylabs.dev.
Canceling a subscription prevents future renewal charges. Unless otherwise required by law, cancellation does not automatically refund charges already paid, and access may continue until the end of the current paid period.
Refund requests
Because LowKey Labs provides digital products, refunds are generally reviewed case by case. We may approve a refund when:
- You were charged more than once for the same product or billing period.
- A purchase was accidental and you contact us promptly.
- You paid but could not access the product due to a verified technical issue we could not resolve.
- A refund is required by applicable law.
Refund window
Unless a product-specific policy says otherwise, please contact us within 14 days of purchase for refund review. Include the email used for purchase, the product name, the date of purchase, and a short explanation of the issue.
Non-refundable items
Refunds may be denied for completed digital access, substantial product use, abuse of promotional offers, violation of our Terms, or requests outside the stated review window, except where required by law.
Processing
Approved refunds are returned to the original payment method when possible. Bank and payment network processing times may vary.
Contact
For cancellations, refunds, and billing support, contact support@lowkeylabs.dev.